Warranty Policy
Last updated: July 2026 · This English translation is for information only; the Spanish version prevails.
1. Legal guarantee
All new products sold by KITESUR.COM LIVE TO FLY to private consumers are covered by the legal guarantee provided for under current Spanish law.
This guarantee covers any lack of conformity existing at the time the product is delivered and applies in accordance with Royal Legislative Decree 1/2007 and other applicable regulations.
2. Manufacturer's commercial warranty
Some manufacturers offer an additional commercial warranty.
In these cases, the conditions, duration and coverage are those set by the manufacturer.
KITESUR.COM LIVE TO FLY will help the customer with any issue or warranty claim.
3. Warranty exclusions
The warranty does not cover:
- Normal wear and tear.
- Damage caused by impacts or accidents.
- Damage resulting from improper use.
- Modifications or repairs carried out by unauthorised third parties.
- Damage caused by incorrect maintenance.
- Damage caused by exposure to chemicals, fire or extreme temperatures.
- Breakage resulting from use other than that intended by the manufacturer.
4. Used, test and second-hand products
Products sold as second-hand, test, demo, outlet or used are delivered with an explicit description of their condition.
Their warranty will be the one legally applicable according to the type of product and the conditions communicated to the customer before purchase.
5. How to make a warranty claim
If you believe a product has a defect covered by the warranty, please contact us stating:
- Order or invoice number.
- Buyer's name.
- Detailed description of the issue.
- Photos of the product.
- If applicable, a video showing the problem.
Contact: info@kitesur.com o +34 635 262 813
6. Assessment of the claim
Once we receive the request, we will review the documentation and ask for the product to be sent if necessary; where the manufacturer is involved, the outcome will depend on the brand's procedure.
7. Possible solutions
Where appropriate, we may offer: repair, replacement, a price reduction or termination of the contract with a refund.
8. Contact
KITESUR.COM LIVE TO FLY
📍 C/ Coronel Francisco Valdés nº10, 11380 Tarifa (Cádiz)