Shipping Policy
Last updated: July 2026 · This English translation is for information only; the Spanish version prevails.
1. Shipping area
KITESUR.COM LIVE TO FLY ships products to Spain and to most European Union countries.
If you want to ship to a country not available at checkout, contact us for a personalised quote.
2. Carriers
Orders are shipped with specialised carriers, including:
- Correos Express
- MRW
- SEUR
- DHL
- UPS
- GLS
or any other company that guarantees suitable service for the destination and the characteristics of the order.
3. Preparation time
Orders are normally prepared within 1 to 2 working days when the product is in stock.
For made-to-order products or those with special availability, it may take longer. The customer will be informed as soon as possible.
4. Delivery times
Estimated delivery times are:
- Mainland Spain: 24 to 72 working hours
- Balearic Islands: 2 to 5 working days
- Canary Islands, Ceuta and Melilla: depending on the carrier and customs clearance
- European Union: 3 to 10 working days
These times are approximate and may vary for reasons beyond the control of KITESUR.COM LIVE TO FLY.
5. Shipping costs
Costs are calculated automatically at checkout and shown before you confirm your order.
Free shipping may be offered on certain products, promotions or order amounts; this will be clearly indicated at checkout.
6. Order tracking
Where the carrier allows it, the customer will receive a tracking number to check the status of the shipment.
7. Receiving the order
The customer must check the condition of the parcel on delivery.
If there is visible damage to the packaging, please tell the carrier and inform KITESUR.COM LIVE TO FLY, preferably within the first 48 hours, attaching photos of the packaging and the product.
8. Bulky products
Some products such as boards, foils, masts or other large items may require special transport conditions and incur additional costs.
In these cases, the final shipping cost will be communicated to the customer before dispatch.
9. Orders with several products
When an order contains several items, KITESUR.COM LIVE TO FLY may ship them in one or more parcels depending on availability, at no extra cost to the customer unless expressly agreed otherwise.
10. Problems during transport
If an order is lost, damaged or cannot be delivered for reasons attributable to the carrier, KITESUR.COM LIVE TO FLY will work with the customer to resolve the issue as soon as possible.
11. Pick-up in store
Customers can choose free pick-up at the physical shop:
KITESUR.COM LIVE TO FLY
C/ Coronel Francisco Valdés nº10
11380 Tarifa (Cádiz), Spain
The customer will be notified when the order is ready for pick-up.
12. Contact
For questions about shipping:
KITESUR.COM LIVE TO FLY
📍 C/ Coronel Francisco Valdés nº10, 11380 Tarifa (Cádiz)