Returns and Refunds Policy
Last updated: July 2026 · This English translation is for information only; the Spanish version prevails.
1. Right of withdrawal
In accordance with Spanish Royal Legislative Decree 1/2007, consumers have 14 calendar days from receipt of the order to exercise their right of withdrawal, without having to give a reason.
To exercise this right, notify us in writing at:
KITESUR.COM LIVE TO FLY
C/ Coronel Francisco Valdés nº10
11380 Tarifa (Cádiz) – Spain
2. Conditions for accepting a return
For a return to be accepted, the following conditions must be met:
- The product must be in perfect condition.
- It must not have been used in the water or show signs of use.
- It must keep its original packaging, labels, accessories, manuals and documentation.
- It must be shipped properly protected.
Once received, the product will be inspected by our team before the refund is authorised.
3. Products that cannot be returned
For legal or hygiene reasons, or due to their nature, we do not accept returns of:
- Personalised or made-to-order products.
- Used gear or gear showing signs of use.
- Used wetsuits, rash vests or protective clothing.
- Products damaged by improper use.
- Gift cards.
- Lessons, bookings or rentals once the activity has started.
4. Test, used and second-hand gear
Products identified as:
- Test
- Demo
- Outlet
- Second-hand
- Used
are delivered with an explicit description of their condition.
The buyer declares that they know these conditions before buying.
The right of withdrawal applies where legally required, provided the product is returned in the same condition in which it was delivered.
5. Return costs
Unless the return is due to an error on our part or a defective product, return shipping costs are paid by the customer.
In case of a packing error or a defective product, KITESUR.COM LIVE TO FLY will cover reasonable return costs or provide a suitable solution.
6. Defective products or products damaged in transit
If the order arrives damaged or the product has a manufacturing defect, the customer should report it as soon as possible, preferably within 48 hours of receipt, attaching photos of the product and the packaging.
Once the issue has been verified, we will offer, as appropriate:
- Repair.
- Replacement.
- Refund.
- Another solution in accordance with current law.
7. Refunds
Once the return is approved, the amount will be refunded using the same payment method used for the purchase, unless otherwise agreed with the customer.
The refund will be made within a maximum of 14 calendar days from receipt of the returned product or from when the customer provides sufficient proof of shipment.
8. Cancellation of lessons and bookings
Cancellations of lessons, private classes, rentals and activities are subject to the specific conditions accepted when booking.
When an activity has to be changed or postponed due to weather, safety or force majeure, KITESUR.COM LIVE TO FLY will offer an alternative date or an equivalent solution.
9. Contact
For any question about returns or refunds, you can contact us:
KITESUR.COM LIVE TO FLY
📍 C/ Coronel Francisco Valdés nº10, 11380 Tarifa (Cádiz)