General Terms of Sale
Last updated: July 2026 · This English translation is for information only; the Spanish version prevails.
1. Seller identification
These General Terms govern the purchase of products and services offered through the website www.kitesur.com, owned by:
KITESUR.COM LIVE TO FLY
Owner: Miguel Ángel Alonso Buzón
Tax ID (NIF): 75878508J
C/ Coronel Francisco Valdés nº10
11380 Tarifa (Cádiz) – Spain
2. Scope
These terms govern the purchase of:
- New sports equipment.
- Second-hand equipment.
- Test and outlet equipment.
- Lessons and training.
- Equipment rental.
- Gift vouchers.
- Services offered by KITESUR.COM LIVE TO FLY.
Placing an order implies acceptance of these terms.
3. Prices
All prices shown in the shop include the applicable VAT, unless expressly stated otherwise.
Shipping costs, where applicable, are shown before you complete your purchase.
KITESUR.COM LIVE TO FLY may change prices at any time, without affecting orders already confirmed.
4. Availability
All orders are subject to stock availability.
If a product is not available after purchase, we will inform the customer as soon as possible and offer one of the following options:
- Wait for restocking.
- Replace it with an equivalent product.
- Cancel the order with a full refund of the amount paid.
5. Payment methods
We accept, among others, the following payment methods:
- Bank card.
- Apple Pay.
- Google Pay.
- Bizum (when available).
- Bank transfer.
- Other systems enabled at checkout.
All payments are made through secure payment platforms.
6. Shipping
Shipments are made in accordance with our Shipping Policy.
7. Right of withdrawal
Consumers may exercise their right of withdrawal within 14 calendar days from receipt of the order, in accordance with current law.
The full conditions can be found in our Returns and Refunds Policy.
8. Warranties
All products sold by KITESUR.COM LIVE TO FLY are covered by the applicable legal guarantee.
You can find all the information in our Warranty Policy.
9. Used, test and outlet products
Products identified as:
- Second-hand.
- Test.
- Demo.
- Outlet.
are sold with an explicit description of their condition.
Photos and descriptions aim to faithfully reflect the product's condition, although there may be small variations due to each screen's settings.
10. Lessons, bookings and rentals
Lesson and rental bookings are subject to availability and to the specific conditions stated during booking.
If an activity cannot take place for weather, safety or force majeure reasons, an alternative date or equivalent solution will be offered.
11. Data protection
Personal data will be processed in accordance with our Privacy Policy (Spanish).
12. Customer service
For any question about an order, you can contact us:
13. Applicable law
These terms are governed by Spanish law.
Any dispute will be resolved in accordance with current regulations and before the competent courts.
14. Contact
KITESUR.COM LIVE TO FLY
📍 C/ Coronel Francisco Valdés nº10
11380 Tarifa (Cádiz), Spain